The problem
Several lines, several teams, high call volumes and systems that were never built to talk to each other. One off-the-shelf agent can't carry that.
What the agent does
- Runs several agents across your lines, brands or sites, each with its own rules.
- Handles inbound and outbound calls at volume.
- Connects to your own systems through their APIs, however custom.
- Runs to agreed service levels, with monitoring and call quality review.
What it connects to
Plus Twilio or Telnyx telephony and your own internal APIs.
Usually: Enterprise and outbound
This is Enterprise and outbound work, quoted after a discovery sprint.
See the three build tiersLet's build it.
Tell us about the calls you need handled and we'll show you how we'd build it.
Or email jack.west@sparkintegrations.com.au
