The problem
Calls land while your team is on the tools, with a patient or on another line. They ring out to voicemail, and the caller rings the next business on the list.
What the agent does
State-of-the-art, industry-leading voice synthesis and configuration.
On every call, autonomously, the agent
answers, books, confirms, hands over and keeps your hours.
Answers
The caller hears
“Thanks for calling Wattlebrook Dental. How can I help?”
Your system records
Call answeredInbound, 0491 570 156
Picks up, and works out what the caller needs.
Books
The caller hears
“Dr Anand has Thursday at 8:00. Shall I book you in?”
Your system records
Appointment bookedThu 8:00, in your calendar
Books the job or appointment straight into your calendar.
Confirms
The caller hears
“I'll text you the confirmation now.”
Your system records
SMS sentBooking confirmation, with the details
Texts the caller a confirmation with the details, so nothing is left to memory.
Hands over
The caller hears
“That's one for the front desk. Putting you through now.”
Your system records
Transferred to the front deskTo the number you chose
Puts the caller through to the number you choose when they ask for a person, or when your rules say so.
Keeps your hours
The caller hears
“We're closed for the evening, but I can book you in first thing tomorrow.”
Your system records
After-hours rule appliedBooked first thing tomorrow
Follows the business hours you set for your team.
- Answers every call on your number, day or night.
- Works out what the caller needs and answers questions from your own information.
- Checks availability and books the job or appointment in your system.
- Sends the caller an SMS confirmation.
- Transfers to the right person on your rules, by time, topic or caller.
- Logs the call with its recording, transcript and summary.
What it connects to
Plus Google and Outlook calendars, and any job or practice system with an API.
Usually: Done-for-you Alony
A straight answer-and-book line is usually Done-for-you Alony. When the agent books into your job or practice system, it is an Integrated agent.
See the three build tiers
Let's build it.
Tell us about the calls you need handled and we'll show you how we'd build it.
Or email jack.west@sparkintegrations.com.au